Accessibility Policy

Effective November 2, 2026 · Last reviewed November 2, 2026 · Applies to the Solutions Center website, its documents and videos, and our in-person services

1. Our commitment

SolutionsAe, Inc. runs Solutions Center under contract with the Georgia Division of Family and Children Services (DFCS). Solutions Center helps people prepare for work, find jobs, build skills, and get connected to support. Every person who comes to us has the right to use our services fully and on equal terms. That includes people who are blind or have low vision, people who are deaf or hard of hearing, people with learning, reading or memory differences, people with mobility or dexterity disabilities, people with mental health conditions, people with chronic illness, people who are older, people who use a phone instead of a computer, and people who are using a computer or internet connection that is slow or borrowed.

We want you to be able to register, take your assessment, read your Career Plan, search for jobs, build a resume, sign up for classes, see your time record, and ask for help without needing anyone else to do it for you. When something on our website or at our offices gets in your way, we want to hear about it, and we want to fix it. If we cannot fix it right away, we will give you another way to do what you came to do, at no cost to you, and we will not make you wait longer than other people for that service.

This policy explains what we do, which standards and laws guide us, which parts of the site have known problems, and how you can ask for help or file a complaint. It is written in plain language on purpose. If any part is hard to understand, tell us and we will explain it in person, by phone, in large print, or in another format.

Accessibility is part of everyone's job at SolutionsAe. Our leadership is responsible for this policy. Our Accessibility Coordinator is the person you can ask for when you contact us about accessibility. You can reach the coordinator through the contact information in section 16.

2. What this policy covers

This policy covers all of the following.

The Solutions Center website. That includes the home page, registration, the assessment, the participant portal (My Portal, Career Plan, Time Record, Classes, Job Search, Resume Builder, Certificates, Online Profiles, My Information and Support), the welcome videos, and this policy and our other policy pages.
The staff portal. Our job coaches, instructors and administrators use a separate part of the site. People with disabilities work for us and with us, so the staff portal has to be accessible too.
Files you make or download from the site. This includes resumes saved as PDF or Word files and certificates.
Our services in person and by phone. This includes the Chamblee office and the Auburn office, classes, appointments with job coaches, and the participant help line.
Printed and written materials that we give you, such as forms, notices and handouts.

This policy does not cover websites that belong to other organizations, such as the federal government's USAJOBS site, the State of Georgia's careers site, county government career sites, job boards, and employers' application pages. When you choose a job and select Apply, you leave Solutions Center and go to one of those sites. We cannot change how those sites work. Section 10 explains how we help you when a site we link to is hard to use.

3. The standards and laws we follow

Our goal for the website. We build and test the Solutions Center website to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). Where we can, we also follow the newer WCAG 2.2 criteria. WCAG is the most widely used international standard for making web content usable by people with disabilities. It is organized around four principles: content must be perceivable (you can see, hear or touch it), operable (you can use it with a keyboard, mouse, touch screen, voice or switch), understandable (it is clear and predictable), and robust (it works with browsers and assistive technology now and in the future).

Federal laws. The following federal laws protect your right to equal access. We follow them whether or not a particular law applies to us directly, because DFCS and the programs it funds depend on them.

The Americans with Disabilities Act of 1990, as amended (ADA), 42 U.S.C. § 12101 et seq. Title II (42 U.S.C. §§ 12131 to 12134 and 28 C.F.R. Part 35) requires state and local government programs, and the organizations that run them, to give people with disabilities equal access to services and effective communication. Title III (42 U.S.C. § 12181 et seq. and 28 C.F.R. Part 36) covers places of public accommodation, which includes service providers with offices that serve the public. Title I (42 U.S.C. § 12111 et seq.) covers employment.
Section 504 of the Rehabilitation Act of 1973, 29 U.S.C. § 794. This law bars discrimination on the basis of disability in programs that receive federal financial assistance. The U.S. Department of Health and Human Services regulations are at 45 C.F.R. Part 84.
Section 508 of the Rehabilitation Act, 29 U.S.C. § 794d, and the Revised 508 Standards, 36 C.F.R. Part 1194. Section 508 sets accessibility requirements for information and communication technology that federal agencies develop, buy or use. We use those standards as a guide because many of the people we serve also use federal websites and tools.
Title VI of the Civil Rights Act of 1964, 42 U.S.C. § 2000d et seq. This law bars discrimination based on race, color or national origin in programs that receive federal funds. It is the basis for giving people who have limited English skills meaningful access to our services.
The Workforce Innovation and Opportunity Act, Section 188, 29 U.S.C. § 3248, and 29 C.F.R. Part 38. To the extent any part of our work is funded in whole or in part under that Act, these rules bar discrimination and require accessible services, reasonable accommodations and effective communication.
The Age Discrimination Act of 1975, 42 U.S.C. § 6101 et seq.

Georgia law and policy. Georgia law also protects equal access and equal treatment. Our Nondiscrimination Statement lists the Georgia laws that apply to our work and to employment. In addition, state systems in Georgia follow information technology standards set by the Georgia Technology Authority, and DFCS may require us to meet additional accessibility requirements in our contract. We follow those requirements when they apply.

Where our own policy goes further. Laws set a minimum. Our policy is that if a person with a disability asks for a change that lets them take part fully, we will make the change unless it would fundamentally change what the service is or would be an undue burden. If we think a request would be an undue burden, we do not decide that alone. A senior leader reviews the request, we explain our reasons to you in writing, and we offer another way to meet your need that still works for you.

4. Accessibility features on this site

These are the features built into the site today. We list only what is in place now.

Reading and display

Text size buttons. The bar at the top of every page has three buttons, A, A+ and A++. They make all text larger across the page. The page layout adjusts so that text does not run off the screen.
High contrast. The High contrast button switches the site to a high-contrast color scheme with stronger borders and a yellow highlight for the current page and for keyboard focus.
Light and dark themes. If your device is set to a dark theme, the site follows it.
Browser zoom. The site works when you zoom your browser up to 200 percent. Content reflows into a single column on narrow screens and small windows, so you do not have to scroll sideways to read a line of text.
Readable fonts and spacing. We use clear, widely available fonts, generous line spacing and short line lengths. Body text is not set in light weights or small sizes.
Color is never the only signal. Status messages, tags and form errors use words and symbols as well as color. For example, "Applied" and "Answered" are written out, not shown only as a color.

Moving around

Skip link. The first thing a keyboard or screen reader user reaches on each page is a link that says "Skip to main content."
Keyboard operation. Everything you can do with a mouse can be done with a keyboard: links, buttons, forms, menus, dialogs, tabs and the welcome video controls. The order you tab through the page follows the visual order.
Visible focus. A clear outline shows where you are on the page when you use the keyboard.
Clear page structure. Each page has a descriptive title, a single main heading, headings in order, and landmarks (header, navigation, main content, footer) so that screen reader users can jump between sections.
Consistent navigation. The menu, header and footer are in the same place on every page.

Forms and messages

Labels and instructions. Every form field has a visible label that is linked to the field in the page code. Required fields are marked, and instructions appear before the field they apply to.
Clear errors. When something is wrong, a message in plain words explains what to fix. Error messages are announced to screen readers.
Autofill help. Fields such as name, email, phone and address use standard autofill hints, so your browser or password tool can fill them in.
No time limits you cannot control. We do not make you finish the assessment in one sitting. Your answers are saved and you can come back. See section 15 for how time recording and sign-in work.

Moving content, sound and video

Notices ticker. The moving notices under the blue bar have a Pause button. They also stop moving if your device is set to reduce motion.
Reduced motion. If your device is set to reduce motion, the site and the welcome video turn off animation as far as they can.
Captions. Every line of the welcome video is shown as on-screen captions. Captions are on when the video starts, and the video also works with the sound off.
Controls for the video. You can pause, move between slides, change the speed, turn captions or sound on or off, and use full screen, all with a keyboard.

Images and icons

Pictures that carry meaning have text descriptions. Pictures that are only decoration are hidden from screen readers so they do not get in the way.
Icons used as buttons have text names that screen readers read out.

5. Using assistive technology and your own settings

The site is built with standard web technologies so that it works with the tools you already use. We test with current versions of common browsers and with screen readers and magnifiers. Here is what to know.

Screen readers. Headings, landmarks, lists, tables and form labels are marked up so a screen reader can describe them correctly. Dynamic messages, such as "Reply sent" or "Your PDF is ready," are announced without moving your place on the page.
Screen magnifiers and zoom. Text and layout respond to zoom and to the text size buttons. If you use a magnifier that follows the keyboard focus, the focus outline is large enough to follow.
Voice control. Buttons and links use visible text names, which lets voice-control software select them by saying what you see.
Switch and keyboard-only users. You can reach every control with Tab and Shift+Tab, activate it with Enter or Space, and close dialogs with Escape.
Your own colors and fonts. The site respects browser settings such as forced colors, custom style sheets, and larger default font size.

Keyboard shortcuts in the welcome video. Press Space or K to pause or play. Press the left and right arrow keys to move between slides. Press F for full screen, C to turn captions on or off, and M to turn the sound on or off.

If your assistive technology does not work well with part of the site, tell us which technology and which page. That information helps us fix the problem and helps us help you in the meantime.

6. Accessibility in each part of Solutions Center

Registration and sign-in

Registration asks for your name, date of birth, last four digits of your Social Security number, address, email, phone and a PIN. Each field has a label and a short instruction. The last four digits of your Social Security number are typed in a masked field. You can register online, by phone with a staff member, or in person with a staff member. If you cannot use the online form, a staff member will register you and give you a temporary PIN that you change when you first sign in.

The assessment

The assessment is a set of questions about your work history, education, skills and what you need. It uses ordinary form controls: text boxes, lists, and check boxes. You can stop and come back, and your answers are saved. If you want to answer the questions out loud with a job coach, or have a job coach fill in the form for you, ask. That is a normal accommodation and it does not change your results.

My Portal, Career Plan and Time Record

These pages use headings, lists and tables with proper headers so that the information reads in a sensible order. Your Career Plan is made of text sections. Nothing in it is shown only as a picture. The Time Record shows weekly and daily totals in a table.

Classes

The class list is a table that shows the day and time, the class name, where it meets and how many seats are left. Online classes have a join link that opens in a new tab. In-person classes are held in rooms at our offices. If you need an interpreter, a quiet room, materials in another format or other changes, tell us when you sign up, or tell your job coach. We will arrange it before the class if we can.

Job Search

Job Search lists openings from several sources in tables with a Details window for each job. The Details window is a dialog that traps keyboard focus while open and closes with Escape. Job postings are written by employers and agencies. We show what they publish. When a posting has a long description, the Details window shows it in plain text so a screen reader can read it from the top.

Resume Builder, Certificates and Online Profiles

The Resume Builder is a form followed by a preview that you can edit. You can save the resume as a Word file or as a PDF. The resume text is real text that screen readers and recruiting software can read. Section 8 describes the limits of the PDF file. Certificates and online profile text work the same way.

Support

The Support page lets you send a question or problem to your job coach and our team, and read their answers. It is a plain form and a list of messages. If you cannot use the form, call (888) 562-4441 or visit an office.

The staff portal

The same accessibility features apply to the staff portal, which job coaches and administrators use to manage participants, classes, notices, tickets and staff accounts. If a staff member needs a change to work with the portal, they can ask their supervisor, and we will treat the request as a workplace accommodation request.

7. The welcome video

The welcome video is a full-screen series of slides with a narrator. It is made to be understood without sound. Everything the narrator says is also shown as captions at the bottom of the screen, and the captions are on when the video starts. The slides use large type and strong contrast. You control the pace: you can pause on a slide for as long as you want, move back and forth between slides, slow the playback, or turn the sound off.

When you pause, the slide shows all of its content at once so that you can read it. If you use a screen reader, each slide has a text label and its content is available as text on the page.

The recorded voice for the video is being added. Until it is installed on the site, the video plays with captions only, and it tells you that sound is not available. If you cannot watch the video, ask your job coach to go over the same material with you in person or by phone. That is a full substitute.

8. Documents, PDFs and downloads

Word files. Resumes saved as Word files open in standard word-processing software and can be edited. Word files use headings and lists. Because Word does not show web page columns, a Word resume reads from top to bottom in this order: your name and contact details, summary, work experience, skills, licenses and certificates, and education.

PDF files. The PDF resume is a Letter-size document (8.5 by 11 inches) that contains real, selectable text, so screen readers can read it and you can copy from it. The PDF made by the site is not a "tagged" PDF, which means it does not carry the extra structure that lets a screen reader jump by heading. If you need a tagged or fully accessible version, save the Word file and ask any word-processing program to make an accessible PDF, or ask staff to help.

Other documents. When we give you forms, notices or handouts, we will give them to you in the format you ask for when we can: large print, a text or Word file, an accessible PDF, braille, an audio recording, or a reading of the document in person.

9. Known limits, and what we are doing about them

No website is perfect, and we would rather tell you where we fall short than hide it. These are the problems we know about as of the date at the top of this page.

The site is in English only. We do not yet have a translated version of the website. We will give you help in your language by phone and in person, and we will translate or interpret documents on request. Section 14 explains how.
PDF resumes are not tagged. See section 8. Word files are available for every resume.
The welcome video voice is not installed yet. The video works with captions. See section 7.
Job postings come from other sources. Some postings contain long blocks of text, odd line breaks, or images we do not control. We show the text only and link to the original.
Moving notices. The notices ticker can be paused, but some people prefer a still list. If you want the notices as a list, ask a staff member to read them to you or print them.
Layout previews. The resume preview is a picture of a Letter page and is scaled to fit your screen. At small sizes it can be hard to read on a phone. The editable text and the Word and PDF files do not have this limit.
Time-based features. Time recording pauses and then ends after inactivity. We describe this in section 15. We know it can be hard for people who read or type slowly, who use switch devices, or who need to step away. You can ask for an accommodation.

We review this list at least every six months, and whenever we find a new problem. When we fix something, we update this page.

10. Websites and content we do not control

Solutions Center shows job openings from the USAJOBS website of the federal government, the State of Georgia's job list, the career sites of some Georgia counties, and a national job search service. Each opening has an Apply button that opens the employer's or agency's own page. Those sites have their own accessibility, privacy and security practices. Many of them are subject to the same laws that apply to us, and employers must give accommodations to applicants with disabilities. If you have trouble with an application page, you can:

Tell your job coach. The coach can contact the employer, ask for the application in another form, or sit with you and help you complete it.
Ask the employer directly for an accommodation. You do not have to say why in detail. Under the ADA, an employer must make reasonable accommodations in the application process.
Ask us to find another way to apply, such as in person, by phone or by mail.

Your job coach will help you at no cost. Asking for help with an application never lowers your standing in our program.

11. Accessibility at our offices and in person

We provide services at the Chamblee office (1954 Airport Road, Suite 122, Chamblee, Georgia 30341) and the Auburn office (236 Auburn Avenue NE, Atlanta, Georgia 30303). If you have difficulty getting to, entering or moving around an office, call (888) 562-4441 before your visit if you can, or tell a staff member when you arrive. We will help you right away. If a barrier cannot be removed quickly, we will meet with you at another accessible location, use a phone or video call, or bring services to you where we can.

Ways we can adjust an appointment or class include:

Moving the appointment to a ground-floor or more accessible room
Giving you more time, shorter sessions, or breaks
A quiet or low-stimulation space
A sign language interpreter, real-time captioning or a written transcript
Reading documents aloud, or providing large print, braille, audio or electronic copies
A person who can write, type or click for you, while you decide what is written
Letting a support person, interpreter or service animal come with you
Using an assistive device or software at our computer lab, or loaning a device for online classes where available
Changing the order or pace of assignments

A service animal is a dog that has been trained to do work or perform tasks for a person with a disability. Service animals are welcome in all areas where participants are allowed. Staff may ask only two questions when it is not obvious: whether the animal is required because of a disability, and what work or task the animal has been trained to perform. We do not ask for papers, and we do not charge fees or deposits.

12. Asking for an accommodation or a change

You can ask for a reasonable accommodation, a modification of a rule or practice, or a different format at any time, for any part of our services. You do not have to use special words. You can ask:

In person at either office
By phone at (888) 562-4441. If you use a relay service, dial 711 and give the relay operator that number.
Through the Ask for help or report a problem form on the Support page, after you sign in
Through your job coach, your DFCS Case Manager, or any staff member
By mail to SolutionsAe, Inc., 1954 Airport Road, Suite 122, Chamblee, Georgia 30341

What happens next.

A staff member listens to what you need. We may ask what would make the service work for you, but we will not ask about your diagnosis or require medical proof unless the need is not obvious and the proof is needed to decide. If we do need proof, we tell you exactly what and why, and we help you get it.
We try to decide and tell you within two business days, and sooner when you have an appointment or class soon. If a request is urgent, say so and we will give it priority.
If we agree, we put the change in place and write it in your record so that you do not have to ask again. Only the staff who need to know about it can see it.
If we cannot do exactly what you asked, we explain why, offer other options that would meet your need, and ask which you prefer. You can always appeal to a supervisor or the Accessibility Coordinator, and you can use the complaint steps in section 17.

There is no charge for an accommodation. Asking for one never affects your place in the program, your referrals, your Career Plan, your hours or your certificate. We keep what you tell us about a disability confidential, as described in our Privacy Policy.

13. Effective communication and relay calls

We communicate with people who are deaf, hard of hearing, blind, have low vision, or have speech, language or cognitive disabilities as effectively as we communicate with everyone else. When the way we usually communicate would not work for you, we provide auxiliary aids and services free of charge. Examples include qualified sign language interpreters, real-time captioning, written materials, large print, braille, accessible electronic documents, text messages or chat, and a person to read to you. We give primary consideration to the type of aid you say works best for you, as the ADA requires.

You can reach us by telephone relay. Dial 711 from anywhere in the United States to connect to a relay operator, then give the operator our help line number, (888) 562-4441. We accept relay calls and treat them the same as any other call. We will not ask a family member or friend to interpret for you unless you ask us to. Children should not be asked to interpret.

14. Language and plain writing

Plain language. We write our pages, forms and messages in plain language. We use short sentences and common words, we explain unfamiliar terms, and we put the most important information first. If any text is hard to follow, tell us. We will explain it and rewrite it.

People who speak another language. The Solutions Center website is in English today. If English is not your first language, or if you speak, read or understand English only a little, you have the right to meaningful access to our services. Tell any staff member or call (888) 562-4441 and tell us your language. We will use a qualified interpreter or translate documents for you, at no cost. We do not require you to bring your own interpreter. We will not ask a child to interpret.

Si usted necesita ayuda en español u otro idioma, llame al (888) 562-4441 o visite una de nuestras oficinas y diga qué idioma habla. Le ayudaremos sin costo alguno. Usted no pierde ningún beneficio ni servicio por pedir ayuda con el idioma.

15. Time recording, PINs and sign-in

A few features of Solutions Center work with time, and we know those can be harder for some people. We want you to understand how they work and to know that you can ask for changes.

Your hours are recorded for you. You do not have to clock in or out. Time is recorded while you are using Job Search, an online class or a lesson, Monday at 7:00 AM through Friday at 7:00 PM, Eastern time. Time is not recorded on weekends.
Pauses. If you stop using the page for three minutes, the time stops counting until you start again. If you stop for seven minutes, time recording for that activity ends (you stay signed in). If you need more time to read, to type, or to use your assistive technology, ask us for an accommodation. We can adjust how your time is counted, record your attendance another way, or credit time spent with a job coach in person.
Signing in. You sign in with your Participant ID and a PIN. After repeated wrong PINs the account locks for a short time to protect you. If you are locked out or forget your PIN, call us or ask a staff member. Staff can unlock your account and give you a temporary PIN. If remembering a PIN is hard for you, tell us. We can help you choose one you will remember and set up another way to reach your information.
Sessions. For your safety, a session ends after an hour with no activity, and after twelve hours in total. Anything you saved is kept.

16. Telling us about a barrier

If you find something on our website or at our offices that is hard to use, or that you think leaves some people out, please tell us. You do not have to be a participant. You do not need to be sure that it is a violation. Feedback helps us.

How to reach us:

Phone: (888) 562-4441. Ask for the Accessibility Coordinator. Relay calls are welcome (dial 711).
In person: either office, during office hours.
Online: if you are signed in, use Ask for help or report a problem on the Support page and choose "Something is not working" as the topic.
Mail: Accessibility Coordinator, SolutionsAe, Inc., 1954 Airport Road, Suite 122, Chamblee, Georgia 30341.

What to tell us, if you can: the page or place, what you were trying to do, what got in the way, the device, browser and assistive technology you were using, and how you would like us to reply. If you do not know all of this, tell us what you can. We will ask a few questions if we need to.

What we do: We acknowledge your message within five business days. We look into it and tell you what we found and what we will do, usually within fifteen business days. If a fix will take longer, we tell you why, give you another way to do what you need now, and update you until it is fixed. If you want, we will keep you posted by phone, in person, or in writing in the format you choose.

17. Filing an accessibility complaint

You have the right to complain if you believe you were denied equal access, were not given an accommodation, or were treated differently because of a disability. You can use our process, an outside agency, or both. You do not have to use our process first. We do not retaliate against anyone for raising a concern or filing a complaint, and we do not allow anyone else to.

Our process

Tell us. You can say it out loud or write it down. Use any of the contact methods in section 16. A staff member will write down what you tell us if you want, and read it back to you.
We confirm in writing within five business days that we received it, and we name the person who is handling it. That person is not someone involved in the event you are describing.
We look into it. We talk with you, we review what happened, and we may talk with staff. We keep your complaint as private as we can while we do this.
We give you a written answer within thirty calendar days. The answer says what we found, what we decided, and any changes we will make. We give it to you in the format you ask for.
If you disagree, you can ask for a review by a senior leader at SolutionsAe within thirty days of our answer. You can also take your concern to DFCS or to an outside agency at any time.

DFCS

Because we operate Solutions Center under contract with the Georgia Division of Family and Children Services, you can bring a complaint to your DFCS Case Manager or to DFCS directly. The DFCS website is dfcs.georgia.gov.

Federal agencies

U.S. Department of Justice, Civil Rights Division, Disability Rights Section. The Department of Justice accepts complaints under Title II and Title III of the ADA. Website: ada.gov. ADA Information Line: 800-514-0301 (voice) or 800-514-0383 (TTY). Complaints about state or local government services are generally due within 180 days of the event.
U.S. Department of Health and Human Services, Office for Civil Rights. It accepts complaints about disability discrimination under Section 504 in programs that receive HHS funds. Website: hhs.gov/ocr. Complaints are generally due within 180 days.
U.S. Department of Labor, Civil Rights Center. It accepts complaints about programs funded under the Workforce Innovation and Opportunity Act (29 C.F.R. Part 38). Website: dol.gov. Complaints are generally due within 180 days.
U.S. Equal Employment Opportunity Commission (EEOC). It accepts complaints about disability discrimination in employment under Title I of the ADA. Website: eeoc.gov. Telephone: 1-800-669-4000. TTY: 1-800-669-6820. Charges are generally due within 180 days of the act.

State of Georgia

The Georgia Commission on Equal Opportunity accepts complaints about discrimination in employment and housing under Georgia law, including disability discrimination. You can find its contact information at gceo.georgia.gov. For other concerns, you can also contact the Georgia Attorney General's office through law.georgia.gov.

The deadlines above change from time to time. If you are close to a deadline, contact the agency directly and tell them the date of the event. Contacting us first does not stop the time from running, so please do not wait.

18. How we keep improving

We do these things to build accessibility into our work.

Design. We design with accessibility in mind from the start. We use standard page elements before custom ones, and we choose colors and type that meet WCAG contrast requirements.
Testing. Before we release changes, we check them with automated tools, with a keyboard alone, with screen magnification, and with screen readers. Automated tools find only a part of the problems, so people test, too.
People with disabilities. We ask participants and staff with disabilities to try new features and to tell us what works. We pay attention to what you tell us through feedback.
Buying and building. When we buy or choose tools and services, or build new ones, we ask whether they are accessible and we favor those that are. We do not add tools that make the site harder to use.
Training. Our staff are trained on how to give accommodations, how to communicate with people with disabilities, how to use interpreters and relay services, and how to write in plain language. New staff are trained when they start, and everyone is refreshed each year.
Fixing problems. We keep a list of known problems, rank them by how much they get in people's way, and fix the most serious first. We update section 9 when the list changes.
Review. Leadership reviews this policy and our progress at least once a year, and whenever the law, the standards or our services change.

19. Technical information

The accessibility of Solutions Center relies on these technologies: HTML, CSS, JavaScript, and WAI-ARIA (the W3C's Accessible Rich Internet Applications specification). The site does not depend on plug-ins or browser extensions. It is designed to work in current versions of the major desktop and mobile browsers, and with the screen readers and magnifiers built into or commonly used with them. The site works with JavaScript turned on. Some features, such as the Details windows, the notices ticker and the resume preview, need JavaScript. The sign-in and registration pages need it as well. If JavaScript is off, call us and we will help you in person or by phone.

Our conformance status. We aim for WCAG 2.1 Level AA. We have not had the whole site audited by an independent party, and we do not claim full conformance. We believe that the site meets most of the Level AA success criteria. The known gaps are in section 9. Where this policy says a feature exists, it exists today.

Assessment approach. We assess accessibility by self-evaluation with automated and manual checks, by keyboard and screen reader review, and by feedback from the people who use the site.

20. Questions and answers

Do I have to tell you about my disability to ask for help?
No. You tell us what you need, not why. We ask for details only when they are necessary to decide how to help, and we keep them confidential.

Does asking for an accommodation affect my benefits, my hours or my certificate?
No. Accommodations are a normal part of our services. They do not count against you.

What if I cannot use the website at all?
You do not need it. Everything that you can do on the website, you can do by phone or in person with a staff member. Your job coach can sit with you at a computer, or do the steps with you and for you as you direct.

Can someone else use the site for me?
You can ask a trusted person to help you. Please do not share your PIN with other people, including family. If you want a staff member to do something on your behalf, ask. We will tell you what we did.

The text is too small or too light. What can I do?
Use the A+ or A++ button, zoom your browser, or turn on High contrast. If it is still hard to read, tell us and we will give you the information in large print or read it to you.

I use a screen reader and something did not read correctly. What should I do?
Please tell us the page, what it said, what you expected, and which screen reader and browser you use. We will fix it and in the meantime help you another way.

Can I get my Career Plan in braille, large print or audio?
Yes. Ask your job coach. We will arrange it, and it is free.

Is there a person I can call about accessibility?
Yes. Call (888) 562-4441 and ask for the Accessibility Coordinator. If you use a relay service, dial 711 first.

Can I record or have a note-taker at my appointment?
You can bring a note-taker or a support person. If you want to record the meeting, tell the staff member first, and we will talk about it.

Does the site work on my phone?
Yes. The site is designed to adjust to small screens. A few pages, such as the resume preview, work best on a larger screen, and you can always use the Word file or edit the text.

How will I know if something changes?
We update this page and its date. If a change affects how you use the site, we will also post a notice on the site.

21. Words used in this policy

Accommodation: A change to a rule, a process, the way a service is given, or the environment that lets a person with a disability take part equally. Examples are extra time, a different format, or an interpreter.
Assistive technology: Equipment or software that helps a person with a disability use a computer or a service. Examples are screen readers, magnifiers, voice-control software, switches and alternative keyboards.
Auxiliary aids and services: Tools and services that make communication effective, such as interpreters, captions, large print, braille, readers and accessible electronic documents.
Disability: A physical or mental condition that substantially limits one or more major life activities, a record of such a condition, or being regarded as having one, as defined in the Americans with Disabilities Act.
Effective communication: Communication with a person with a disability that is as clear and timely as communication with other people.
Qualified interpreter: A person who can interpret accurately, impartially and with the right vocabulary, either for people who use sign language or for people who speak another language.
Screen reader: Software that reads on-screen text and controls out loud or sends it to a braille display.
Tagged PDF: A PDF that carries hidden structure, such as headings and lists, that assistive technology uses to read the document in the right order.
Undue burden: A significant difficulty or expense, judged case by case, that the law allows an organization to consider when a requested change would be too much. It is a high standard.
WCAG: The Web Content Accessibility Guidelines, the international standard for accessible web content.

Read these policies with this one:

Nondiscrimination Statement, which lists the federal and Georgia laws that protect you and how to file a complaint about discrimination
Privacy Policy, which explains what information we collect, how we protect it, and who can see it

Changes. We may change this policy as the site, the law or our services change. When we do, we change the date at the top of the page and we post a notice on the site. We keep the earlier versions on file and will give you a copy on request.

Version history. November 2, 2026: first version of the Accessibility Policy for Solutions Center.

Thank you for helping us make Solutions Center work for everyone.

Office	Address	Hours
Chamblee (headquarters)	1954 Airport Road, Suite 122, Chamblee, GA 30341	Mon–Fri 8:30–5:00
Auburn	236 Auburn Ave NE, Atlanta, GA 30303	Mon–Fri 8:30–5:00