Privacy Policy

Effective November 2, 2026 · Last reviewed November 2, 2026 · Applies to the Solutions Center website, our staff, and the information we keep about participants

1. The short version

This is the long, complete policy. Here is what matters most, in plain words.

We collect only what we need to register you, understand your goals, help you find work, keep your hours, and report to the Georgia Division of Family and Children Services (DFCS), which pays for the program.
We do not sell your information. We do not rent it. We do not use it for advertising. We do not allow advertising or tracking companies on our site.
We do not keep your full Social Security number. We ask only for the last four digits, we use them only to match you to the list DFCS sends us, and we store them only as a scrambled code that cannot be turned back into the digits.
Your PIN is stored only in scrambled form. Nobody at SolutionsAe can read it, and staff can reset it for you but cannot see it.
Notes your job coach writes about you are for staff only. You do not see them on the site, but you can ask us about them (see section 15).
Our computer assistant, which helps write resumes and Career Plans, runs on computers that SolutionsAe controls. Your text is not sent to a public chatbot company.
You can ask to see your information, ask us to correct it, and ask questions about how it is used. Some information we must keep because the law or our contract with DFCS says so.

The rest of this policy gives the details, including some things we cannot promise, because honest details are more useful than a short promise that sounds better.

2. Who we are and who this policy covers

SolutionsAe, Inc. ("SolutionsAe," "we," "us") operates Solutions Center, an employment and job placement program. We operate it under contract with the Georgia Division of Family and Children Services ("DFCS"). We have offices at 1954 Airport Road, Suite 122, Chamblee, Georgia 30341, and 236 Auburn Avenue NE, Atlanta, Georgia 30303. Our help line is (888) 562-4441.

This policy applies to information that we collect, create or keep about:

Participants. People who are referred to Solutions Center, who register with us, or who use the Solutions Center website or services.
Visitors. People who look at the public pages of our website without signing in.
Applicants for help. People who contact us by phone, in person or in writing.
Staff. Our own job coaches, instructors and administrators who sign in to the staff portal. Staff information is handled under our employment practices, but the way the website treats their account information is described here too.

This policy covers the Solutions Center website, the participant portal, the staff portal, the welcome videos, files you create on the site, and the information we collect on the phone and in person. It does not cover the websites of other organizations that we link to. Section 10 explains this.

Who is responsible. SolutionsAe decides how the information in Solutions Center is used and protected. DFCS also has its own rights and duties over information it gives us and information we send back, under the contract and under state and federal law. Our Privacy Officer is the person who answers privacy questions. Section 20 explains how to reach the Privacy Officer.

3. What information we collect

We collect information in the following groups. For each, we say what it is and why we need it.

Registration and identity information

Your name, date of birth, and the last four digits of your Social Security number.
Your address, phone number and email address.
Your Participant ID, which we assign, and a PIN that you choose.
The date you registered, which DFCS office or case manager referred you, and the status of your referral.

We use this information to confirm that you are someone DFCS referred, to create your account, to sign you in safely, to contact you, and to tell DFCS you took part.

Assessment information

The assessment asks about your work history, education, licenses, skills, interests, the kind of work you want, and when you can work. It also asks what is getting in the way of work. The choices are Transportation, Child care, Housing, Physical or mental health, Criminal record, No computer or internet, Missing ID or documents, and Family care duties. You choose whether and how to answer. Some of these answers are sensitive. We ask them because a job coach cannot help with a problem that nobody knows about. We do not use them to decide whether you get services. We use them to point you to the right help and to build a Career Plan that is realistic for you.

Career Plan, resume and profile information

The Career Plan that we build from your assessment, and any edits you make to it.
Resumes, summaries, work history entries, skills, and online profile text that you write or that the site drafts for you and you keep.
Certificates and records of classes you finished.

Job search information

The searches you run (job title, place, distance, schooling filter), the jobs that you save, dismiss or mark as applied, and jobs the site suggests as a match.
Which job openings you open the Apply link for.

Class and appointment information

Classes you sign up for and whether you attended.
Appointments with job coaches, and the notes we need to schedule them.

Time and activity records

Time recorded automatically while you do program activities on the site, such as job search, classes and lessons. We record time only from Monday at 7:00 AM through Friday at 7:00 PM, Eastern time, and not on weekends.
The weekly totals we report to DFCS.

Staff notes and case information

Notes a job coach writes about your progress, your goals, your barriers, conversations and referrals to other services.
Connections to employers: where you applied, interviews, offers and whether you started work, and any wages or hours you report to us.

Support requests

Messages you send through the Support page, the answers from our team, and the category and status of each request.

Security and technical information

Sign-in attempts, when your account was locked or unlocked, and the dates of sign-ins.
An audit log that records which staff member looked at or changed which record, and when. It exists to protect you.
Basic technical data your browser sends every time it visits any website, such as the page requested, the time, the type of browser, and the Internet address. We use it to run the site, find problems and block attacks.

Information you tell us in person or by phone

When you speak with us, we may write down what you tell us, if it is needed to serve you. We tell you when we are doing that.

What we do not collect

Your full Social Security number.
Bank account, credit card or payment information. Solutions Center is free to participants.
Your precise location. The site does not ask your device for its location. When you search for jobs by place, you type the place yourself.
Information from your phone's contacts, camera, microphone or files.
Health records. If you tell us about a health condition in an assessment answer, a note or a support message, we keep what you told us, but we do not ask for medical records unless you need an accommodation that requires them, and then we tell you why.

4. Where the information comes from

From you. Most of it. You type it into registration, the assessment, forms, the Support page, or tell it to staff.
From DFCS. DFCS sends us a referral list of people who should take part. The list gives us enough information to match you to your referral, including your name, date of birth, the last four digits of your Social Security number, and your case manager. Registration works only if what you type matches the list. This is how we make sure that the right person is registering.
From our site while you use it. Records of what you do, such as saving a job or finishing a lesson, and the time recorded for those activities.
From our staff. Notes and records that staff create while they help you.
From job sources. Job openings come from outside sources. These do not tell us anything about you. Section 10 explains this.
From employers, with your knowledge. If an employer tells us that you were hired, we record it. We do not ask employers for information about you that you have not told us we may ask for.

5. How we use your information

We use your information to do the following, and for no other purpose without telling you first.

Register you and keep your account safe. Check you against the DFCS list, create your account, sign you in, and protect against someone else using your account.
Help you find work. Build your Career Plan and resume, match you with job openings, suggest classes, and connect you with employers.
Keep your hours. Record time spent on program activities and give you weekly totals.
Coach you. Let your job coach know what you have done, what you need and what to do next.
Report to DFCS. Provide the reports that our contract requires, as described in section 9.
Run and improve the program. Count how many people used a class or a feature, find out what is not working, and fix it. When we do this, we use counts and totals instead of names wherever possible.
Answer your requests. Respond to questions, support requests and accommodation requests.
Protect the site and follow the law. Find and stop attacks, keep an audit log, and respond to legal requirements.

We do not use your information to make decisions about whether you are eligible for public benefits. We do not decide your benefits. DFCS does.

We do not use the information to profile you for advertising. We do not use it to treat any person unfairly because of their race, color, national origin, sex, age, disability, religion, or any other protected reason. Our Nondiscrimination Statement describes these protections.

6. Your Social Security number

We know the Social Security number is among the most sensitive information there is, so we handle it differently from everything else.

We ask for only the last four digits. We do not ask for, and do not store, the first five.
The purpose is narrow. The last four digits are used only to match you to the list DFCS sent. They are not used to look you up anywhere else, and they are not used as a password.
We do not store the digits. When you register, the site turns your last four digits into a keyed one-way code. This is a scrambled value made with a secret key that is kept on the server. We keep the code and not the digits. The code cannot be reversed into the digits by anyone, including us.
It never comes back to your screen. The site does not send the last four digits to your browser after you submit them, and does not show them on any page, to you or to staff.
The DFCS referral list is stored in the same protected form. We hold only the scrambled code for each person on the list, not the digits.

Because of this, if you forget the last four digits you used, we cannot look them up for you. We can only check whether what you type now gives the same code.

Georgia law restricts how businesses may use and share Social Security numbers (see section 18). We follow those limits, and we do not sell or disclose your number or any part of it for any reason except to DFCS as required to run the program.

7. Artificial intelligence and your information

Some parts of Solutions Center use a computer assistant to draft text. It helps with resume summaries, work-history wording, online profile text, certificate text, and parts of your Career Plan. It also helps explain job matches.

Where it runs. The assistant runs on a model server run by SolutionsAe. It is not a public chatbot, and your text is not sent to an outside artificial intelligence company.
What it sees. To write something for you, the assistant receives the information needed for that task, such as the work history and skills you entered. It does not receive your Social Security digits or your PIN, and it is not given the notes your job coach wrote about you.
What we do with the results. The text it drafts is shown to you as a draft. It is yours to edit, keep or throw away. We keep what you save.
Training. We do not use your information to train any outside model.
It can be wrong. A computer assistant can write things that sound right but are not. It may mix up details or give wording that does not fit you. Read everything it writes. You are in charge of what goes on your resume. Never put anything on a resume that is not true.
No automated decisions about your services. The assistant does not decide whether you may take part, whether you get a class, how many hours you are credited, or anything about your benefits. People make those decisions.

If you do not want to use the assistant, tell your job coach. You can write your resume and plan yourself, with a job coach's help.

We share information only in the ways below.

With you. You can see most of your own information on the site.
With DFCS. As described in section 9.
Within SolutionsAe. With staff who need it to do their jobs, as described in section 17.
With service providers who work for us. We use companies that provide computers and services for running the site. The main one is our web hosting company, Hostinger, which stores the site and its database on its servers. Service providers may handle information only to provide their services to us. We do not allow them to use it for their own purposes.
With employers, only with your permission. We do not send your resume or contact information to an employer unless you ask us to or agree to it. When you choose Apply on a job, you are the one giving your information to the employer.
With other agencies and programs, only with your permission, unless the law or our contract with DFCS requires it. For example, if you want us to refer you to a training provider or a support service, we ask first.
When the law requires it. We may disclose information in response to a valid court order, a subpoena, or another legal requirement, or to a government agency that has legal authority to audit or oversee the program, such as agencies that fund or monitor DFCS and the programs it pays for. We will share only what is required.
To protect someone from serious harm. If we believe that a person is in immediate danger, or a child, an older adult or a person with a disability is being abused or neglected, we may share what is needed with the people who can help, and we may be required by law to report it.
If SolutionsAe changes. If our contract moves to another organization, the information needed to continue serving you may move with it, subject to DFCS's approval and the protections in this policy.

What we never do. We do not sell or rent your information. We do not share it with advertisers, data brokers or marketing companies. We do not put advertising tools or social media tracking tools on our pages.

9. Information shared with DFCS

Solutions Center exists to serve people DFCS refers. We report to DFCS about your participation. DFCS may receive information such as:

Whether you registered and when;
Whether you completed the assessment and have a Career Plan;
Your hours, attendance and class completion;
Job search activity and employment outcomes, such as whether you got a job, the employer, and the start date;
Services we referred you to; and
Other information that the contract requires us to report or that DFCS needs to administer its programs.

We send DFCS what the contract and the law require. We do not send our coaches' private notes unless needed for a required purpose, such as showing that we did what we said, or because you asked us to share them. DFCS handles the information that it receives under its own privacy rules, and under the federal and state laws that protect people who receive public assistance. We cannot control what DFCS does with the information, but we expect it to keep it confidential, and you can ask your DFCS case manager how DFCS uses it.

If you are a participant in the Temporary Assistance for Needy Families (TANF) program or the Supplemental Nutrition Assistance Program (SNAP), federal rules limit how information about you may be used and shared by the agencies that run those programs and by the organizations they contract with. Those rules allow information to be used for running the programs, including work programs such as this one. We follow them.

10. Job searches and outside job sites

Job openings that you see in Solutions Center come from other sources, including the USAJOBS website of the federal government, a national job search service, the State of Georgia's job list, and the career websites of some Georgia counties.

Searches go through our server. When you search for jobs, our server makes the request to those sources. They see a request from our server, with the job words and place you chose. They do not get your name, your account, your resume or your contact information from us.
We keep what you do with the results. Jobs that you save, dismiss or mark as applied are saved in your account so you can come back to them.
Apply sends you to another website. When you choose Apply, your browser opens the website of the employer or agency. From then on, that website's own privacy policy applies. We do not control it, we do not see what you give it, and we are not responsible for how it uses your information. Read the privacy statement of any site where you apply. Be careful with any posting that asks you to pay money, or to give a bank account number or your full Social Security number before you are hired. Real employers do not ask for these in the first application. If you are unsure, ask your job coach.
We cannot promise the quality of a posting. We show openings as the source publishes them. We cannot check every employer. Tell us if you see something suspicious.

11. Cookies, browser storage and tracking

We use very few tools of this kind, and only to make the site work and keep you safe.

The session cookie

When you sign in, the server gives your browser a cookie named sc_sid. It holds a random identifier that tells the server you are the person who signed in. It is set so that it cannot be read by scripts on the page (HttpOnly), it is not sent along with requests from other websites in most cases (SameSite), and on our live site it is sent only over secure connections (Secure). It ends when your session ends, when you sign out, or when it expires for safety. We do not use it to track you across other sites.

Browser storage

The site keeps two small items in your browser's session storage. One remembers who you are signed in as (your name, your role and your Participant ID) so that the pages can greet you. The other keeps a start time for the on-screen clock. Session storage is erased when you close the tab or the browser. We do not use long-term browser storage (local storage) to save anything about you.

What we do not use

We do not use advertising cookies.
We do not use analytics or tracking services from advertising companies.
We do not use "fingerprinting" or other tricks to identify your device.
We do not use tracking pixels in our email or on our pages.

Do Not Track and Global Privacy Control

Because we do not track you across other websites, our practices stay the same whether or not your browser sends a "Do Not Track" or "Global Privacy Control" signal.

Your control

You can delete or block cookies in your browser settings. If you block the session cookie, you will not be able to sign in, because the server will not be able to recognize you from one page to the next.

12. Fonts and other services your browser contacts

For the look of our pages, the site loads typefaces from Google Fonts. This means that when a page loads, your browser contacts Google's servers (fonts.googleapis.com and fonts.gstatic.com) to get the font files. Google can see your Internet address and the kind of browser you use, as any website would when it sends you a file. We do not send Google your name, your account or anything you type. Google's handling of that technical data is covered by Google's own policies. If you prefer that your browser does not contact Google, you can block those addresses in your browser, and the pages will use a standard font on your device instead. The site will still work. We are working toward serving the fonts ourselves so that this contact is not needed.

Apart from the font service, the site's pages, scripts and styles come from our own server. The welcome video is played from our site and does not use an outside video service. Our pages also do not carry social media buttons or embedded content from other companies.

13. How we protect information

We use safeguards that match how sensitive the information is. These are the main ones in place now.

Secure connections. The live site is delivered over HTTPS, so what you send and receive is encrypted between your browser and our server.
PINs and passwords are scrambled. Participant PINs and staff passwords are stored using a strong, slow, one-way method (scrypt) with a different random value for each. Nobody can read them, including administrators.
Social Security digits are never stored. See section 6.
Sign-in protection. After repeated wrong PINs or passwords, an account is locked for a time. Staff can unlock an account after confirming who you are.
Safe sessions. Sessions expire. The session cookie is protected as described in section 11. Requests that change data carry a check to stop other websites from tricking your browser into sending them (protection against cross-site request forgery).
Access by role. Participants can see only their own records. Staff can see only what their role needs. Only administrators can create or change staff accounts, notices and tickets. The server checks this on every request.
An audit log. The system records who looked at or changed sensitive records. We review it to detect improper access.
Hosting. The site and its database run on the servers of a reputable hosting company. The database is not open to the public Internet.
Secrets are kept apart. Passwords for databases and the keys used to scramble data are kept in protected settings on the server and not in the website's code.
Staff duties. Staff are told that participant information is confidential, are trained on how to handle it, and may be disciplined, or have their access removed, for looking at records without a work reason.
Limited records on paper. Printed copies of participant records are kept to a minimum and are kept in locked storage in our offices and shredded when no longer needed.

No system is perfectly secure. We work to prevent problems, but we cannot promise that information will never be lost or seen by someone it should not be. Section 19 explains what we do if that happens.

14. How long we keep information

We keep information only as long as we need it for the reasons in this policy, and as long as our contract with DFCS, state records rules, and federal law require us to. In general:

Participant records (registration, assessment, Career Plan, time records, class records, support requests and case notes) are kept while you take part in the program, and then for the period our contract with DFCS and the rules about records of publicly funded programs require. When that period ends, we delete the records or remove the details that identify you.
Resumes and drafts you created are kept with your account. If you ask us to delete them and no rule requires us to keep them, we will.
The audit log and sign-in records are kept for a period that lets us investigate problems.
Support requests are kept so that we can see what was done, and so that you can see your history.
Notices and technical logs are kept for as long as is useful for running and protecting the site, and then removed.
The DFCS referral list is kept for the time needed to match registrations and to report to DFCS.

When information is no longer needed, we delete it securely, or we remove the parts that could identify you so that what remains cannot be tied to a person. If a legal matter, an audit or an investigation is under way, we may need to keep the information longer.

The exact retention periods are set by our contract with DFCS and by law. Ask the Privacy Officer if you want to know how long a particular record will be kept.

15. Your choices and rights

You have these rights, and we will help you use them. Asking will never cost you your place in the program.

To see your information

Most of what you have given us is shown in the participant portal: My Information, your assessment, your Career Plan, your resume and your time record. You can also ask us for a copy of your information in a form that you can read. We will confirm who you are before we give it to you, so that nobody else can ask for yours. Some records, such as a coach's private notes, are not shown on the site. You may ask to see them, and we will tell you what we can share and explain what we cannot and why. Some information may be held back when the law allows or requires it, or to protect another person.

To correct your information

You can fix many details yourself on the My Information page. If you cannot, or something else is wrong, tell us and we will correct it, or note your disagreement in your record if we think the record is right. Your name and date of birth may need to match the DFCS list, so changes to them may need to be confirmed with DFCS.

To ask us to delete

You can ask us to delete information that we do not have to keep. We will tell you what we deleted and what we must keep. Deleting your account may mean we can no longer count your hours or show your certificates.

To choose what is shared

You decide whether we send your resume or your information to an employer or another service, except for what we must report to DFCS. You can change your mind, but it will not undo anything that we already shared with your permission.

To get the information another way

You can ask for your information in large print, in a text file, by reading it to you, or in another format that works for you. We provide it without charge.

To ask a question or complain

You can ask how we use your information, ask us to stop a use that is not required, and complain if you think we have mishandled it. Section 20 explains how.

To act through someone else

You may ask a person you trust, such as a family member or an advocate, to help you. If you want them to receive your information or speak for you, we will ask you to confirm that in a way that we can record. A person with legal authority to act for you, such as a guardian, can use these rights for you after we confirm the authority.

No retaliation

We will not treat you worse, reduce services, or report you to DFCS in a negative way because you asked to see, correct, or limit the use of your information, or because you complained.

Limits. Some of these rights depend on our contract with DFCS and on the law. For example, we cannot delete records that the law requires us to keep, we cannot stop reporting required information to DFCS, and we cannot give you records that would harm another person's privacy or safety. When we say no to a request, we tell you why and what you can do next.

16. Children and young people

Solutions Center is for adults and for young people old enough to work and to take part in the program under DFCS rules. It is not meant for children under 13, and we do not knowingly collect information from children under 13 through the website. The federal Children's Online Privacy Protection Act (COPPA) limits online collection of information from children under 13, and we follow it. If we learn that we have collected such information without proper consent, we will delete it. If you believe a child under 13 has given us information, please contact us.

If you are under 18, you may take part in the program only as DFCS rules allow. We may need the permission or involvement of a parent, a guardian, or a case manager. Your information has the same protections as everyone else's.

17. Who inside SolutionsAe can see your information

Different people at SolutionsAe see different things. We follow a "need to know" rule: a person sees only the information needed for their job.

You see your own information.
Job coaches see the participants they work with: registration details, assessment, Career Plan, time records, class and appointment records, support requests and their own notes. They can write notes, record referrals and update statuses.
Instructors see class lists, sign-ups and attendance for their classes, and what they need to support learners in the class.
Administrators manage staff accounts, post the notices that appear at the top of pages, answer help requests, unlock accounts, and reset PINs and passwords. Administrators have the widest access, so their activity is recorded in the audit log and reviewed.
Technical staff who run the servers and the database may be able to reach stored data to keep the system working. They may use that access only for maintenance and security, and sensitive items, such as PINs and Social Security digits, are stored in scrambled form so they cannot be read even by them.

Staff members must sign in with their own account. They must not share their password. Staff accounts are removed promptly when a person leaves or changes roles.

18. Laws and rules that apply

Several laws and rules affect how we handle information. We list the main ones here so you know what protects you. This list is for information and is not legal advice. Some laws apply to us directly, and others apply to DFCS or to the programs that DFCS runs, and reach us through our contract.

Federal

Federal assistance program confidentiality. For TANF, federal law requires states to restrict the use and disclosure of information about people who receive assistance to purposes connected with running the program (42 U.S.C. § 602(a)(1)(A)(iv); 45 C.F.R. § 205.50). For SNAP, federal law similarly limits the use and disclosure of information about households that apply for or receive benefits (7 U.S.C. § 2020(e)(8); 7 C.F.R. § 272.1(c)).
Children's Online Privacy Protection Act, 15 U.S.C. §§ 6501 to 6506, which limits the online collection of personal information from children under 13.
Federal Trade Commission Act, 15 U.S.C. § 45, which prohibits unfair or deceptive practices, including failing to keep privacy and security promises.
Health privacy rules (HIPAA), 45 C.F.R. Parts 160 and 164. To the extent any part of our work makes us a covered entity or a business associate of one, we follow them. Most of Solutions Center is an employment program and not health care, so HIPAA may not apply to most of our records, but we treat health information we receive with care regardless.
Disability-related confidentiality. The Americans with Disabilities Act and Section 504 of the Rehabilitation Act require that medical information gathered to provide accommodations be kept confidential and separate. See our Accessibility Policy.
Workforce program rules. To the extent any of our work is funded under the Workforce Innovation and Opportunity Act, rules at 29 C.F.R. Part 38 require that information about a person's disability, and other information that identifies a person, be kept confidential.

Georgia

Georgia Fair Business Practices Act, O.C.G.A. § 10-1-390 et seq., which prohibits unfair or deceptive practices, and which contains limits on the use of Social Security numbers (O.C.G.A. § 10-1-393.8).
Georgia's notification law for breaches of personal information, O.C.G.A. § 10-1-910 et seq., to the extent that it applies to us.
Georgia Computer Systems Protection Act, O.C.G.A. § 16-9-90 et seq., which makes unauthorized access to computer systems and data a crime.
Georgia public assistance confidentiality provisions, found in Title 49, Chapter 4 of the Official Code of Georgia, which restrict the disclosure of information about people who receive public assistance.
Georgia Open Records Act, O.C.G.A. § 50-18-70 et seq. Because we operate under contract for a state agency, some records related to the contract could be requested by the public. The Act protects personal information of this kind from release, and we will resist releasing it.

If the law gives you more rights than this policy does, the law controls. If DFCS gives you rights through its own policies, we support them.

19. If something goes wrong

If we find that information about you was lost, stolen, or seen or used by someone who should not have, we will:

Act quickly to stop it and to protect the information that is still at risk.
Find out what happened, which information was involved, and who was affected.
Tell DFCS as our contract requires.
Tell you, as required by law and in any case without unreasonable delay when it is likely to harm you. The notice will say what happened, what information was involved, what we are doing, and what you can do to protect yourself.
Tell the authorities and credit reporting agencies when the law requires us to.
Fix the cause, and review how to stop it from happening again.

If you think that someone else has been using your account, tell us right away. We can lock the account, reset your PIN and review the audit log.

20. How to make a privacy request or complaint

You can reach our Privacy Officer, or any staff member who will pass your message to them, in these ways.

Phone: (888) 562-4441. Relay calls are welcome (dial 711).
In person: either office, 1954 Airport Road, Suite 122, Chamblee, Georgia 30341, or 236 Auburn Avenue NE, Atlanta, Georgia 30303.
Online: if you are signed in, use Ask for help or report a problem on the Support page and choose "Other" as the topic. Say in the subject that it is about privacy.
Mail: Privacy Officer, SolutionsAe, Inc., 1954 Airport Road, Suite 122, Chamblee, Georgia 30341.

What happens next. We confirm in writing, or in the way you choose, that we received your request within five business days. We check who you are, so that your information goes only to you. We answer most requests within thirty days. If we need more time, we tell you why. If we say no to all or part of a request, we explain the reason and your options.

If you are not satisfied. You can ask for a review by a senior leader at SolutionsAe. You can also contact your DFCS case manager or DFCS (dfcs.georgia.gov). You may also complain to the Georgia Attorney General's Consumer Protection Division (consumer.georgia.gov), the Federal Trade Commission (reportfraud.ftc.gov), or, for health information, the U.S. Department of Health and Human Services Office for Civil Rights (hhs.gov/ocr). If you think that your information was used in a discriminatory way, our Nondiscrimination Statement lists where you can file a complaint.

21. Ways you can protect your own information

Keep your PIN private. Do not tell it to anyone, including friends and relatives. Staff will never ask you for your PIN, by phone, text, or email.
Choose a PIN that is hard to guess. Avoid birthdates, repeated numbers or the last digits of your phone number.
Sign out when you finish, especially on a shared or public computer, at a library or in a class. Close the browser window afterward.
Be careful on public computers. Do not save passwords in a browser that is not yours.
Watch for scams. We will not ask you to send money, gift cards or bank information. If someone who says they are from Solutions Center, DFCS or an employer asks for these, stop and call us at (888) 562-4441.
Keep your contact details up to date, so we can reach you and so that notices do not go to someone else.
Check what you put on a resume. A resume is a document you give to employers. It will contain your name, phone and email. Think about whether you want to put your home address on it. A city and state are usually enough.
Tell us quickly if you lose your phone, if someone else knows your PIN, or if something on your account looks wrong.

22. Questions and answers

Can staff see my PIN?
No. Only a scrambled version is stored. If you forget it, staff can set a temporary one for you.

Do you keep my Social Security number?
No. We keep neither the number nor its last four digits. We keep a scrambled code, made from the last four digits, which is used to match you against the DFCS list.

Can my coach read my assessment answers about my barriers?
Yes. Your job coach can see them, since the purpose is to get you the right help. Other staff see them only if they need them for their work.

Does my employer or my landlord get any of my information from you?
No. We do not give information to landlords, creditors or others who are not part of the program. We give information to an employer only when you ask us to or agree.

Does my case manager see what I do on the site?
DFCS receives the reports described in section 9, such as hours, attendance and outcomes. They do not watch your session as you use it.

Is my information used to decide my benefits?
We do not decide benefits. We report participation to DFCS, and DFCS has its own rules about how participation affects a case. If you have a question about that, ask your DFCS case manager.

Is the computer assistant reading my resume?
When you ask it to write or improve something, it reads the part you ask about, on our own servers. It is not shared with outside AI companies.

Is my time recorded when I am not using the site?
No. Time is recorded only while you do program activities on the site, Monday 7 AM through Friday 7 PM Eastern time.

What if I do not want to answer an assessment question?
You can tell your job coach. We will explain why we ask, and you can leave out an answer. Skipping a question can limit how well we can match you with help, but it will not cost you your place in the program.

Can I get my information deleted?
You can ask. We will delete what we are allowed to and explain what we must keep.

Do you sell data?
No, never.

23. Words used in this policy

Audit log: A record of who looked at or changed information in the system, and when.
Cookie: A small piece of text that a website asks your browser to store and send back, so that the site can recognize your browser.
DFCS: The Georgia Division of Family and Children Services, the state agency that refers people to Solutions Center and pays for the program.
HTTPS: The secure form of web addresses, which encrypts the information sent between your browser and the website.
One-way code (hash): A scrambled value computed from some data in such a way that it can be checked against the original data but cannot be turned back into it.
Personal information: Information that identifies you or can reasonably be linked to you, such as a name, an address, a phone number, a date of birth or a number assigned to you.
Session: The period from when you sign in until you sign out or are signed out for safety.
Session storage: A space in your browser that holds small items only until you close the tab or window.
Service provider: A company that does work for us, such as hosting the website, and may use information only to do that work.
TANF and SNAP: The Temporary Assistance for Needy Families and the Supplemental Nutrition Assistance Program, two public assistance programs.

24. Changes and related policies

We may update this policy when the site, our practices, our contract or the law change. When we make an important change, we will post a notice on the site, and we will change the date at the top of this page. If a change would let us use your information in a new way that you would not expect, we will ask for your permission first. We keep earlier versions on file and will give you a copy on request.

Please read this policy with these:

Accessibility Policy, which explains how we make the site and our services work for people with disabilities, and how we keep what you tell us about a disability confidential
Nondiscrimination Statement, which lists the federal and Georgia laws that protect you from discrimination, and how to file a complaint

Version history. November 2, 2026: first version of the Privacy Policy for Solutions Center.

If anything in this policy is unclear, please ask us. We would rather explain it than leave you guessing.